Parts Delivery and Returns Information
On this page, you’ll find our Delivery & Returns information, which is as follows. We aim to process and dispatch your order within 24 hours – Monday to Friday. We will notify you by email once your order has been dispatched. Orders received from close of business Friday, 2.30pm through Sunday, will be processed on Monday.
Delivery Times: UK – Typically 1-2 Working Days.
Delivery Times: Europe – Typically 3-5 Working Days.
Delivery Times: Rest of the World – Typically 5-7 Working Days.
If you have not receive your delivered order within 7 working days (10 working days International) of placing your order, please contact us via the Form on our Contact Page, with details of your order.
Your exact delivery cost is always shown at the checkout, before you pay. Add the items you want to your basket, enter your delivery address, and the cost is calculated for you. The prices below are a guide, based on a single item — each additional item adds £0.50.
Delivery Costs: UK Addresses:-
Letter-sized items (seals kits, clips, fittings): £2.00
Parcels up to 1.8kg: £4.50
Parcels 1.9kg to 5kg: £8.00
Parcels 5kg to 10kg: £9.95
Long items sent by courier (door seals, riser rails): £19.95
Delivery Costs: Europe:-
Up to 1kg: £13.95
1kg to 2kg: from £17.99, calculated by weight
2kg and over: £19.99, sent by Parcelforce
Delivery Costs: Rest of the World (including the USA, Canada and Australia):-
Letter-sized items: from £16.95
Up to 1kg: from £19.95
1kg to 2kg: from £27.95
2kg to 3kg: from £35.45
Outside Europe we can only send orders up to 3kg in total weight, so steam generators cannot be sent outside Europe. Long items, such as door seals and riser rails, are sent by courier and are available to UK customers only. If we cannot deliver something to your country, no delivery option will appear at the checkout — please contact us and we will do what we can to help.
Please note ALL orders outside the UK are sent using Royal Mail International Tracked & Signed, or Parcelforce, and will require a signature upon receipt of delivery. This service fully insures the goods sent, in the event of loss or non-delivery. Tracking information will be emailed to you once the order has been processed and despatched.
Any customs duties, import taxes or handling fees charged by the destination country are the responsibility of the customer.
*Special Order Items that we do not hold in stock, are clearly marked on the individual product page along with estimated lead times.
Returns Information:-
Should you wish to return an item, please complete this form here. You will automatically be emailed instructions on returning your order.
We suggest sending items back via Royal Mail 1st or 2nd Class post. For higher value goods, we would recommend adding an insured service, such as Royal Mail “Signed-For” Service. When returning goods to us, it is your responsibility for the safe return of such items.
Once returned items are received, we will process your refund within 2-3 working days. A full refund, less P&P charges, will be applied.
